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ORDERING
TRACKING
ERROR CODES

Learn how to order and reorder, track your products and understand error codes.

FAST NAVIGATION

SHOWN ON DESKTOP, SIMILAR ON MOBILE

Time – 5:50 min

KEEP IN MIND
* Prices on the site are in $US.

* Pruvit products are currently delivered straight to your door in 25+ countries:
If you want Pruvit products delivered outside of these countries, you will need to have your promoter help order your product with you. Please contact them now.

A/ VISIT YOUR PRUVIT PROMOTERS WEBSITE – Challenge.com
e.g.: johnsmith.pruvitnow.com.

B/ CONFIRM YOUR LOCATION:
At the right of the screen, make sure it says the country where you want to have your product shipped.

C/ ENTER NAME, EMAIL PHONE – PRESS CONTINUE TO NEXT VIDEO
If prompted, enter your referring promoters ‘referrer code’. Contact them if you don’t know it.

D/ BROWSE THE NEXT PAGE
Lots of great short information to educate you on what you are about to purchase.
Summary: The Challenge Pack is 20 packs of Keto OS NAT. 10 x caffeinated, 10 x caffeine free. Variety of flavours.

E/ CLICK BUY NOW

D/ CHOOSE CHALLENGE PACK PURCHASE OPTION
1/ Purchase this time only (once off purchase at initial 24% off price)
2/ Subscribe and Save (Purchase at 24% off AND get your next auto shipment 30 days from today at 22% off).
You can then keep Smartship on to continue getting 22% off, get a free extra box after 3 smartships, and receive free product if you refer 2 others on Smartship. You won’t need to manually order each month, but can easily turn off smartship or edit the products you wish to receive.
3/ Choose required number of boxes.
4/ Click ‘add to cart’.

E/ KETO REBOOT
Watch short animated Keto Reboot video, and decide if you would also like to purchase a Keto Reboot select 'YES I WANT THE REBOOT PACK' then check the products in your cart before progressing.
If you wish to see everything else we sell currently available click on 'SHOW ALL PRODUCTS' (over 10 exist)
Or 'SKIP and CHECKOUT'.

F/ SHIPPING, DELIVERY & PAYMENT:
Checkout as you normally would on any online shopping website. Key things to be aware of:
1) PHONE NUMBER: Make sure this is a functioning number that you have on you now to access a confirmation code that will be sent to you after you've put your payment details through.
2) ADDRESS: Fewer shipping options are allowed when using a PO BOX so try both to see what options you get.
4) TERMS, PRIVACY & REFUND: Make sure you click on this box to accept these conditions or the order won’t go through.
5) USER NAME & PASSWORD: When prompted, we suggest using ‘firstnamelastname’ as your user name and ‘name1234’ for password initially to allow your referring Pruver to help you if needed. If you do not get prompted for the password, check your email and you will receive message with a link to set it up or 'reset' it, even if you havent already.

G/ PURCHASE MADE

H/ CUSTOMER WEBSITE:
You are now a customer! Congrats! You will now be redirected to your customer website and encouraged to make sure your phone and email are correct, you have a referrer code to make a website to share with friends, and to upload a photo if you wish. Reconnect with your promoter to let them know you’ve purchased!

First Order on Shopketo.com

SHOWN ON DESKTOP, SIMILAR ON MOBILE

Time – 4:55min

KEEP IN MIND
* Prices on the site are in $US.

* Pruvit products are currently delivered straight to your door in 25+ countries:
If you want Pruvit products delivered outside of these countries, you will need to have your promoter help order your product with you. Please contact them now.

A/ VISIT YOUR PRUVIT PROMOTERS WEBSITE:
e.g.: johnsmith.shopketo.com.

B/ CONFIRM YOUR LOCATION:
At the top of the screen, make sure it says the country where you want to have your product shipped.

C/ ACCEPT & CLOSE THE COOKIES if prompted.

D/ CLICK SHOP ALL AND SEARCH FOR PREFERRED PRODUCT AND FLAVOUR

E/ SELECT PRODUCT SPECS:
– NUMBER OF SERVINGS: Note – Purchase more = less shipping per item. OTG = On the Go Sachets. KAN = Tub of powder.
– CAFFEINE (Charged) vs CAFFEINE FREE: select your preference.
– DELIVERY: One time purchase = today only. Subscribe and save is the best option. This monthly subscription is called Smartship where you 22% off every month, get a free extra box after 3 smartships, and receive free product if you refer 2 others on Smartship. You won’t need to manually order each month, but can easily turn off smartship or edit the products you wish to receive. Press add to cart.

F/ ADD ANY EXTRA PRODUCTS SUGGESTED

G/ CHECK YOUR CART then CHECKOUT:
OR keep shopping if you want more!

H/ REFERRER CODE
In case it asks you for a ‘referrer code’, contact the person who introduced you to Pruvit products.

I/ SHIPPING, DELIVERY & PAYMENT:
Checkout as you normally would on any online shopping website. Key things to be aware of:
1) PHONE NUMBER: Make sure this is a functioning number that you have on you now to access a confirmation code that will be sent to you after you've put your payment details through.
2) ADDRESS: Fewer shipping options are allowed when using a PO BOX so try both to see what options you get.
4) TERMS, PRIVACY & REFUND: Make sure you click on this box to accept these conditions or the order won’t go through.
5) USER NAME & PASSWORD: When prompted, we suggest using ‘firstnamelastname’ as your user name and ‘name1234’ for password initially to allow your referring Pruver to help you if needed.  If you do not get prompted for the password, check your email and you will receive message with a link to set it up or 'reset' it, even if you havent already.

J/ PURCHASE MADE

K/ CUSTOMER WEBSITE:
You are now a customer! Congrats! You will now be redirected to your customer website and encouraged to make sure your phone and email are correct and to upload a photo if you wish. Reconnect with your promoter to let them know you’ve purchased!

RE-ORDER

RE-ORDERING ON DESKTOP

Time – 1:39min

RE-ORDERING ON MOBILE

Time – 2:21min

When you wish to revisit your customer website, go to http://cloud.justpruvit.com and enter your original login details.

1)      ORDER PRODUCT: via the STORE > SUPPLEMENTS AND MEMBERSHIP section.
2)      CHANGE SETTINGS: Click on your name in the top right of the page, then click settings.
3)      SMARTSHIP: Turn your monthly shipment on or off in MANAGE > PROFILE OR on left side of your HOME page.
4)      ORDER HISTORY: Go to MANAGE > ORDER HISTORY to track your orders. Click on the truck icon for more info.
5)      MESSAGES: Keep an eye on this section for awesome promotions they run!
6)      REWARDS: Check this page to see if you have earned Pruvit Bucks which allow you to buy FREE product.
7)      REDUCE THE PRICE EVEN MORE: Learn how to get your products 22% off each month or FREE!

TRACKING YOUR GOODS

The full instructions below are specific to Australians tracking their goods through the AUS Economy shipping option. If you have not used this option in Australia and reside in another country, follow the cloud login instructions and click on the ‘truck icon’ next to the tracking number, to bring up the tracking website from the shipping company used in your area.

AUSTRALIAN ECONOMY SHIPPING TRACKING

Step One: Checking Package Status
Check your order history within 24-48 Hours in your customer account or 'back office @
cloud.justpruvit.comFrom the Home Screen go to Manage > Order History

Look at the “Ship Status”
Is it Shipped? - If so Move onto Step Two.
Is it still pending or on auto hold? - please contact your supporting Pruvit promoter or referring customer support team to have them help you find out why.


Step Two: Tracking your package
For products that have been shipped, you will either see a tracking number with a small
truck beside it or one without.

Pruvit Order History

If there is a truck beside the tracking number like the image above, you can click on it and it will lead you to the tracking.  If there is no truck you can copy the tracking number and either google it or paste it into the website https://webtrack.dhlglobalmail.com Either method will bring you to the tracking site that will track the shipment until it arrived in Australia.

If you have any questions about the shipping before it has arrived in Australia, your contact is:
DHL Global 1800 772 809

Once your package has arrived in Australia it will be transferred to Australia post and be issued a new tracking number.  You can find that new tracking number here:

DHL Tracking

Step Three: Tracking your package in Australia

You can track your shipment within Australia at https://www.daipost.com utilizing either the new or the old tracking number.  DAI is go between for DHL & AUS Post and also handles customs clearance.  You can contact them on DAI Post 03 8586 1200

Step Four:  If you see that the package is moving in Australia then it is now with Australia post.

Although DAI will track the package directly to the end destination if you want to track with AUS post you can at www.auspost.com.au or if any changes need making to the delivery while with AUS post you can call them at 13 76 78

AT ANY POINT IF YOU HAVE ANY CHALLENGES PLEASE CONTACT YOUR SUPPORT TEAM.

ERROR CODES

Receiving an error message? No need to be alarmed there’s a reason for it!

Check out the list below. Contact [email protected] and/or your Pruvit promoter.

Error Code List:
Code 22 – Billing and shipping address same
Code 23 – Card being used on too many accounts
Code 220 – address error
Code 201 – security code error
Code 200 – Bank spending limit
Code 202 – insufficient funds
Code 300 – It’s a rejected CC for some reason. Example would be wrong name, CVV code not matching, CC number not exactly right etc. Ultimately some info is incorrect with the card
Code 30 – Fraud of some form
Code 200’s – Are all branch related